Returns & Exchanges
At Prometeus, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all items in their original, unworn condition. Our streamlined process ensures that returning your items is as effortless as finding your next favorite look.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Ship It Back
Download and print your prepaid shipping label, attach it to the outside of your box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing