Frequently Asked Questions
Everything you need to know about shopping with Prometeus.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $100, while a flat rate of $7.95 applies to orders below that threshold.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items and intimate apparel are not eligible for return.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. As our collections range from slim to oversized fits, we recommend checking the 'Fit Notes' section for item-specific advice.
Which payment methods do you accept?
Prometeus accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.
Are your materials sustainably sourced?
At Prometeus, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade manufacturers.